I look forward to staff meetings. Do you want to know why? It is because we make significant progress solving frustrations of daily operations and generating BIG plans for the future. Do you feel the same? If not, you might benefit from my #1 rule for staff meetings:
As the leader, personally talk only 30% of the time.
Say what? Perhaps you thought staff meetings were intended for sharing information from the top down. However, you will find that you and your team will make much greater strides towards goal attainment and improved job satisfaction if you (as the leader) only talk 30% of the time. The best way to do this is to have a focused agenda and let your team openly problem solve.
For example, this week I met with my management team. I came with a primary agenda item and the meeting lasted 35 minutes. By the end of the meeting, we had two new online campaigns outlined and a patient re-engagement campaign including productivity goals, deadlines and clear delineation of ownership for each aspect of the two projects.
It all started with my question. How can we increase our number of procedures by 30% in the 4th quarter as compared to the 2nd quarter of the same year? Sounds overwhelming right? Well, I asked the question and then…shut up!
Before I knew it, ideas were flying and staff was bouncing ideas off of each other. They were outlining initiatives for re-engagement along with new patient acquisition as well as responsibilities to accomplish the goal. I was amazed and so proud! I mean, I had similar ideas in mind but they took them to the next level! By the end of the 35 minute conversation, I summarized our goal, initiatives, roles and responsibilities. Then everyone agreed and left the meeting energized and ready to roll!
However, it wasn’t always that way. This is the result of hiring a great team, respecting their ideas (while trying REALLY hard not to micromanage) and knowing when to provide guidance and when to get out of the way. If you ever want to brainstorm ideas for enhancing the functionality of your team, never hesitate to contact me at Karol@WeightLossPracticeBuilder.com. Practice management along with increasing business revenue while improving patient outcomes is my passion!