I want to talk to you about something that’s very critical and important to any physician and any leader in any organization. That is your employees. I’ve learned over the years that there are 5 questions that you need to ask your employees each and every year.
The first question is, “What is it that they enjoy most about their job?” This is a way to understand what motivates them and keeps them happy.
The second question is, “What are the top 3 things that frustrate them about their job?” This is important to know because these are things you might need to address that you’re not even aware of. If they’re frustrations for them, they’re frustrations for other employees as well.
The third question is to ask them for suggestions, at least three ways that will help solve those frustrations or improve those frustrations. It’s like that with every aspect of our life. If there’s something that’s frustrating us, we need to think about what’s frustrating us the most and what we can do to make it better. They are the best people to give you suggestions because, often times, they are the ones that are right there on the front lines. They can come up with some really great ideas.
It’s also important for them to know that their opinion matters. What you’ll do with those frustrations later is take them into account and see if it’s something you can implement to help their frustrations.
After that, I like to ask them where they see themselves a year from now. It helps you to know how to help develop them and keep them happy. Sometimes it may involve your developing them into actually leaving your organization. But for them to know that you care and that you want to know where they want to be in a year is very critical. So, I ask them where they want to be a year from now, and where they want to be 5 years from now. That also helps you as a leader in your organization to be able to plan for succession. If somebody is working towards a goal of becoming a nurse but you don’t have a position in your organization, you need to know how to best support them plan for succession once they move on to something different.
The most important thing is to surround yourself with great people. I just find that it helps you relate with your employees. It also helps them know that you care about them. And helps them plan for the future.
So those top 5 questions are: what you enjoy most about your job, what are your top 3 frustrations, how would you solve those top frustrations, where do you want to be a year from now, and where you want to be 5 years from now. Keeping that intact and knowing that for all your employees is something that will really help serve you to build a better team now and a better team for the future.
If you have any questions or you ever need help with anything, give me a holler at firstname.lastname@example.org I’d be happy to help in any way. Hope you have a great day. Take care.